Other restaurants vs fast food places do have some differences from one another when it comes to quality, hospitality, and servability. Each type has its own advantages and disadvantages. Here we will cover what those differences are, and what you should expect from each establishment.
Not every restaurant is fast food of course, and some places have a mix of the fast food experience and the dine-in experience.
So what is the difference between a restaurant and a fast food establishment?
The main thing that separates other restaurants from a fast food establishment is the timing and quality of the service. This means in hospitality and food.
The focus of a restaurant vs a fast food place is usually more hospitable. Of course like any business, customer service is important, but a restaurant will usually go the extra mile by engaging more with their guests when compared to fast food establishments.
This isn’t to say that fast food establishments won’t try to too, but generally, this is seen more in dine-in restaurants. The reason why, is because of how fast food establishments work. Everything about fast food places is about competition with their local fast food competitors. Speed of service is one of the most important things to them, sometimes even more to them than their hospitality.
Fast food restaurants have a timer set in majority of establishments that their customers don’t know about, which times every single order done at the cash register, and definitely for their drive thru orders. Fast food restaurants are known as fast food for a reason, and it isn’t just in how fast they get their order to one individual guest. The timers they have usually calculate the average from every order done for the entire day.
This means that compared to other restaurants that aren’t fast food, there is less time for sincere prolonged hospitality. They have a reputation to uphold, with speed of service being a driving factor. Other restaurants versus fast food restaurants do not (or rarely do) have these timers per guests, because it is expected that there guests will sit and wait awhile before their food is ready.
Other restaurants will usually have more time because of this to give more hospitality to their guests than fast food restaurants.
These restaurants will usually have a waiter versus fast food places, which usually do not. Fast food places will usually serve their food through the same cashiers that takes the guests’ orders, but they are not considered waiters. Any offers to tip the cashiers are usually discouraged by the fast food establishment’s management.
The waiters and waitresses know that they have the opportunity to receive a huge tip from a wealthy guest, so they provide more hospitality (and customer service in some cases) than a cashier at a fast food joint usually would on a regular basis. The cashiers are usually trained and pressed to receive and input their orders as fast as possible by their superiors.
Speed Of Service
The speed of service offered by a fast food restaurant versus other restaurants is always going to be better in general for every establishment than what is presented by other restaurants. Since speed is one of their top priorities, then that is what is going to happen: faster food.
Other restaurants on the other hand, may take some significant, but usually expected, time to prepare their food for their guests. This is because the food is usually being cooked right there on the spot, as opposed to already being ready. This is the advantage that fast food restaurants have over dine-in restaurants.
The food for the guests at a fast food establishment is ready in 3 minutes or less, with 5 minutes being considered by some guests as too long of a wait. Sometimes guests at some fast food restaurants will complain if it takes longer than 5 minutes from the time they have begun to order to finish for the food being cooked and served to their table.
This encourages all fast food restaurants in general to have better speed of service than every other restaurant, making them better in these terms.
Fast food restaurants focus on cooking and serving foods to individuals that are busy and hungry at the specific time. This means that they will often be pressured to cook and serve hundreds of individuals within an hour, cooking food for businesses that surge in from many different places, including schools.
The individuals working at these businesses do not usually have enough time in their lunch break or spare time at that moment to wait for food to be cooked for 10 to 15 minutes before they can finally eat. This may leave them with little or no time to eat, so they go to a fast food restaraunt instead, expecting faster service.
This leads to the next comparison, which is food quality. The food quality of fast food establishments can still be pretty good sometimes, but generally many individuals prefer other restaurants instead, when it comes to food quality. Fast food places have a higher rate of customer complaints about food quality than dine-in restaurants in general.
The reason for this is that dine-in restaurants have more time to prepare good quality food than fast food joints do per order. Because the food is going out so fast at fast food establishments, there is an easier chance for the orders to get messed up, or made incorrectly.
When this happens, this is usually because of the sense of urgency promoted by fast food restaurants in general, which even effects the veterans at these establishments too. Even the managers will sometimes (but less than the other employees) goof up and give out bad quality food.
It is human nature for individuals to sometimes mess up things, but because of how fast food restaurants run their business, it happens more often at these establishments than at other restaurants.
The advantage that other restaurants have versus fast food joints, is the ability to fix the order before their guests can leave the building. Fast food restaurants don’t often have this luxury, since atleast half of the guests immediately leave after receiving their orders. Plus, they aren’t placed in such a small time window as the fast food establishments are per order taken and received.
The quality of the food in other restaurants compared to fast food is also better, because the food isn’t going to be (or somewhat) predominantly pre-made.